Shipping policy

Delivery

UK Standard Shipping: £15
Europe: £15
Rest of World: £25

Free worldwide delivery on all orders over £250.

We know how exciting it is to order new hair, and we want the process to feel just as smooth as your bundles and wigs will look. Every piece is handmade with care, so we keep our delivery times transparent and simple. From the moment you order, we guide your hair through each stage

payment, production, and shipping so you know exactly what to expect.

Every order is handled with the same care and attention to detail that goes into creating your hair. We work exclusively with DHL Express and FedEx International Express, trusted partners who ensure your delivery is fast and secure worldwide. Because each piece is handmade and bespoke, production begins three working days after your payment has been confirmed giving our team the time to craft something truly special and made especially for you.

Production Times
After the 3-day payment processing window, production times are as follows:

  • Bundles (Straight & Body Wave – Natural 1B): 1–2 working days
  • Coloured Hair bundles : Colour #2: 3–7 working days
  • Curly Patterns (Bundles or Wigs): Around 5-10 working days
  • Wigs & Custom Wig Orders: 7–14 working days
  • Custom Colours: 7–21 working days, depending on lightness and complexity

Delivery Times (After Shipment)
Once your order has been shipped from our factory DHL/FedEx delivery times are:

  • UK & Europe: 2–5 working days
  • USA & Canada: 3–5 working days
  • Middle East: 3–7 working days
  • Africa: 5–10 working days (customs may cause additional delays)
  • Asia-Pacific (outside China): 2–6 working days
  • South America: 7–12 working days

These are estimated courier times. Customs clearance, local handling, or public holidays in your country may cause delays.

Fast International Shipping
We also offer fast international shipping at an additional cost.

If you would like this option, please contact us via WhatsApp at +44 7538 063253 before placing your order online.

With fast shipping, there is no payment processing wait time, we begin production on your order right away, saving you several days on delivery.

Disclaimer:

The timelines provided are estimates based on typical production and courier schedules. While we

aim to meet these timeframes, certain items particularly those with shorter estimated periods

may occasionally require additional time due to customisation, or courier/customs delays.

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